Shipping policy
Last Updated: 03/01/2025
Thank you for choosing Liora by Marjan! We appreciate your support and want to ensure a smooth shopping experience for you. Below are the details of our shipping policy, including processing times, shipping costs, and delivery expectations. If you have any questions, feel free to reach out—we’re here to help!
1. Processing Time
• We do our best to process orders as quickly as possible, usually within 2-3 business days (excluding weekends and holidays).
• During peak seasons or promotional events, processing times may be slightly longer, but we will always keep you informed.
2. Shipping Costs & Free Shipping Offer
• We’re happy to offer free shipping on all orders over $75 within the United States.
• For orders under $75, shipping costs will be calculated at checkout based on your location and selected shipping method.
3. Estimated Delivery Times
• Standard Shipping: Typically 5-7 business days within the U.S.
• Expedited Shipping: Available at an additional cost, with delivery in 2-4 business days.
• Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.
4. Tracking Your Order
• Once your order is shipped, you’ll receive an email with a tracking number so you can monitor its progress.
• If you have any concerns about tracking your package, don’t hesitate to reach out—we’re happy to assist.
5. Lost, Stolen, or Delayed Packages
• We want every package to arrive safely, but once it has been marked as delivered by the carrier, we are unable to take responsibility for lost or stolen items. If you have any issues, we recommend contacting the shipping carrier directly.
• Since our inventory is limited, we may not always have replacement stock available if an item is lost in transit. Please double-check your shipping address during checkout to help ensure successful delivery.
6. Returns & Shipping Costs for Returns
• We hope you love your purchase, but if you need to make a return, you can do so within 10 days of delivery.
• Returned items must be unused, in their original condition, and in their original packaging to qualify for a refund.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds will be issued once we receive and inspect the returned item.
7. Address Accuracy & Delivery Issues
• To avoid delivery delays, please ensure your shipping address is entered correctly and completely at checkout.
• If a package is returned due to an incorrect address, we may need to charge a reshipping fee.
8. Need Assistance? We’re Here to Help!
If you have any questions or concerns about your order, please don’t hesitate to reach out—we’d love to assist you.
• Email: liorabymarjan@gmail.com